At highland99, we believe gaming should always be entertainment — not a source of stress. This page explains the self-control tools, warning signs, and how to get the help you need.
Responsible gaming is not a tagline at the bottom of our page — it is how we operate every day to protect the Malaysian player community.
Platform highland99 is for individuals aged 18 and above only. Our identity verification (KYC) process ensures no underage person can register or use the platform. Any registration attempt by a minor will be reported to the relevant authorities.
Every member highland99 have free access to a comprehensive suite of self-control tools — including daily deposit limits, weekly loss limits, cooling-off periods, and self-exclusion. These tools can be activated within minutes directly from your account settings.
System highland99 automatically monitors gameplay patterns to identify potential signs of problem gambling. If a concerning pattern is detected, our team will proactively reach out to the member to offer support.
Any member highland99 may request self-exclusion at any time. Requests are processed within 24 hours and the account will be fully blocked without any questions or obstacles. This is your right and we respect it fully.
Support Team highland99 specially trained to handle responsible gaming concerns with empathy and without judgement. They are available 24/7 via live chat to support you or someone you care about.
highland99 actively educates members on the risks of excessive gambling, how to identify early warning signs, and the support resources available in Malaysia. This information is accessible to all users without requiring a login.
For most members highland99, playing at an online casino, placing a bet on a Malaysia Super League match, or playing poker is a perfectly enjoyable way to unwind — no different from watching a film or heading out for dinner. The majority of players stay within their means, enjoy the experience without stress, and never let it interfere with their daily lives.
However, highland99 understand that for a small number of players, gambling can develop into something beyond mere entertainment. This is not a sign of weak character or personal failure — it is a real, treatable health condition. That is why we invest in a comprehensive responsible gaming infrastructure — not because we are required to, but because we genuinely care about the Malaysian player community that has trusted our platform for years.
Play at highland99 should always feel enjoyable. If at any point you feel stressed, pressured, or restless when you're not playing, that may be a sign you need to pause and reassess your relationship with gaming.
Problem gambling rarely appears overnight — it develops gradually and is often difficult for those involved to recognise. Here are the warning signs to watch for in yourself or someone you care about:
Financial warning signs: You find yourself borrowing money from family or friends to gamble, or using bill payments or daily expense funds to play at highland99, or hiding the amount of money spent on gambling from loved ones. Repeatedly making deposits via DuitNow or Touch 'n Go to "try your luck one more time" after a significant loss is a serious warning sign.
Behavioural warning signs: Feeling the need to bet increasingly larger amounts to get the same thrill, being unable to stop even when you've intended to, or lying to loved ones about the time and money spent gambling are signs that should be taken seriously.
Emotion-related signs: Feeling anxious, irritable, or restless when you can't play, using gambling as an escape from problems or negative emotions such as work stress or family issues, or feeling desperate and compelled to chase losses are signs that gambling may have gone beyond entertainment.
Remember — recognising a problem early is the single most important first step. The sooner you act, the easier it is to regain control before it has a more serious impact on your life, finances, and relationships.
highland99 provides five key self-control tools accessible directly from your account settings. These tools are designed to give you full control over your gaming experience without needing to contact customer support:
Daily/Weekly/Monthly Deposit Limit: Set a maximum amount you can deposit within a given period. This is the most effective control tool, as it prevents you from spending beyond your means before a problem arises. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period as an additional safeguard.
Loss Limit: Set a limit on how much you're willing to lose within a given period. Once this limit is reached, the system highland99 automatically blocks any further bets until the limit resets at the start of a new period. This ensures you never lose more than you planned.
Session Time Limit: Set a daily session time limit for your play. The platform highland99 will send a notification as you approach your time limit and automatically log you out once it's reached. This helps prevent overly long sessions that can affect your sleep and productivity.
Cooling-Off Period: If you feel you need a break from the platform for a while — perhaps after a busy month, a significant loss, or simply to reassess your gaming habits — the cooling-off feature lets you pause your access to highland99 for 24 hours, 7 days, or 30 days. No reason is required. Your account will be automatically reactivated once the period ends.
Permanent Self-Exclusion: If gambling has become a serious problem in your life, permanent self-exclusion is an option we strongly encourage you to consider. Once activated, your account will be fully and permanently blocked. highland99 will also prevent you from registering a new account using the same details. This is a courageous step, and we respect that decision fully.
Sometimes it's easier to spot the signs of a problem in someone else than in yourself. If you're concerned about a family member, partner, or friend who may be struggling with a gambling problem, here are some steps you can take:
Choose a calm moment to talk — not during a conflict or financial crisis. Use non-accusatory, non-judgmental language. Focus on your concerns about how it's affecting them, not on moral judgments about gambling. Offer support, not ultimatums. Show that you're there to help, not to punish. Remind them that highland99 have self-exclusion tools that can be activated at any time, and that seeking help is a sign of strength, not weakness.
If you believe someone you care about needs immediate help, you can also reach out to the support team highland99 for guidance on the steps that can be taken. Our team is trained to handle such situations with sensitivity and professionalism.
highland99 operates with the conviction that good business and responsible gaming are not opposing forces — on the contrary, they complement each other. A platform that genuinely cares about its users' wellbeing will always be one that is more trusted, more respected, and more successful in the long run.
That's why highland99 invests in sophisticated behavioural monitoring systems, trains its support team to recognise warning signs, and ensures all self-control tools are genuinely accessible and effective. We do not want any revenue that comes from players gambling beyond their means. The money you spend at highland99 should come from your entertainment budget — money you can comfortably afford — not from rent, your children's school fees, or emergency savings.
If you are facing a financial crisis due to gambling or need immediate assistance, please contact our support team highland99 via live chat — available 24/7. Our team will help you activate self-exclusion and provide information on support resources available in Malaysia.
Support Team highland99 in Malay is available 24/7 to assist you.
Self-control tools highland99 is designed to be straightforward. Here's how to activate it in under 5 minutes.
Log in to your account highland99 your account. Go to "Account Settings" → "Responsible Gaming" → "Deposit Limit". Choose a period (daily/weekly/monthly) and enter the maximum amount in RM. The limit takes effect immediately and can be lowered at any time.
Under the "Responsible Gaming" menu, select "Loss Limit". Set the maximum loss amount you're comfortable with for your chosen period. The system highland99 will automatically block new bets once the limit is reached.
Select "Session Time Limit" and set the maximum number of hours you wish to play per day. highland99 will send a notification 15 minutes before the time limit is reached and automatically log you out once the limit is hit.
Select "Cooling-Off Period" and choose a duration: 24 hours, 7 days, or 30 days. Your account will be blocked immediately. You cannot cancel the break before the period ends — this is an intentional safety feature. Your account reactivates automatically.
For permanent self-exclusion, please contact our support team highland99 via live chat or email. Requests will be verified and processed within 24 hours. This is a permanent step — we encourage you to speak with support before making this decision.
Access your full transaction and play history through "Account Reports" in your settings highland99. Reviewing your history regularly is a good habit for keeping track of your playing behaviour and ensuring it stays within healthy limits.
Click the chat icon at the bottom right of the platform highland99 or email support@highland99.biz
Let the support representative know you'd like to activate self-exclusion and specify the duration you want
Our team will verify your identity with a few basic security questions to ensure your account remains secure
Self-exclusion will be activated within 24 hours. You will receive a confirmation via email or SMS
Answer the simple questions below to assess your relationship with gambling. This is not a diagnosis — it is simply a guide to help you think more clearly.
Answers to the most frequently asked questions about self-control tools and responsible gaming at Highland99.
These figures reflect a genuine commitment highland99 towards the well-being of Malaysian players — not an empty slogan.
All self-control tools highland99 accessible directly from your account settings without contacting support — free and available 24/7 for all Malaysian members.
Join over 500,000 Malaysian players who play safely at highland99. Register for free, set your own limits, and enjoy over 500 online casino games, Live Casino, poker, and Sports Betting — with complete peace of mind.
Min deposit RM 10 · Free control tools · 18+ only