Highland99 Terms & Conditions – Platform Usage Terms for Malaysia

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Member", "You") and Highland99 ("Platform", "We", "Highland99"). These Terms govern the use of highland99.biz, all associated mobile applications and every service provided by Highland99.

By browsing this website, registering an account, making a deposit or using any of our services Highland99, you confirm that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of the platform immediately.

Highland99 reserves the right to amend, update or replace any part of these Terms at any time without prior notice. The date of the update will be indicated at the top of this document. Continued use of the platform after changes are published constitutes full acceptance of the updated terms.

2. Member Eligibility

To register and use the platform Highland99, you must meet all of the following eligibility requirements:

• You must be at least 18 years at the time of registration.
• You are an individual acting on your own behalf and not as an agent or representative of any other party.
• You are using the platform voluntarily for entertainment purposes only.
• Your use of this platform does not violate any laws or regulations applicable in your country of residence.
• You are not on the self-exclusion list Highland99 or any relevant responsible gambling programme.
• The funds you use for deposits are your own money and have been obtained lawfully.

Highland99 reserves the right to request proof of identity at any time to verify member eligibility. Failure to provide the required documentation may result in temporary suspension or permanent termination of the account.

3. Account Registration

3.1 Registration Process

To become a member Highland99, you will need to complete the registration form with accurate, complete and current information. Required details include your full name, active Malaysian phone number, email address and date of birth.

3.2 One Account Per Individual

Each individual is permitted to hold only one (1) active account at Highland99 at all times. Opening multiple accounts, whether using the same or different information, is a serious breach of our terms. If duplicate accounts are detected:

• All related accounts will be suspended without prior notice.
• All bonuses, free credits and winnings associated with duplicate accounts will be forfeited.
• The original deposit may be refunded following an investigation, subject to the compliance team's decision Highland99.

3.3 Password Security

You are solely responsible for keeping your account password confidential. Highland99 your account. You must not share your login credentials with anyone. You are fully responsible for all activity carried out through your account, unless you immediately report any unauthorised access to us via our customer support channels.

4. Deposit & Withdrawal

4.1 Accepted Deposit Methods

Highland99 accepts deposits via the following payment methods, all in Malaysian Ringgit (MYR):

• DuitNow — instant transfer using your phone number or bank account number
• FPX Internet Banking — Maybank2u, CIMB Clicks, Bank Islam, RHB Now, Hong Leong Connect, and other Malaysian banks that support FPX
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay

4.2 Deposit Limits

The minimum deposit at Highland99 is RM 10 per transaction. The maximum deposit limit depends on your chosen payment method and your account verification level. Deposits are processed instantly and credited to your account Highland99 you in under 60 seconds.

4.3 Withdrawal Terms

Withdrawals at Highland99 subject to the following terms:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals must be made to a registered bank account or e-wallet in your own name only.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Prior to your first withdrawal, Highland99 reserves the right to request identity verification (KYC), including a copy of your identification card and proof of address.
• If you have received a bonus, the bonus wagering requirements must be met before any withdrawal is permitted.

4.4 Withdrawal Processing Time

Withdrawal requests at Highland99 are typically processed within 1 to 24 business hours, depending on the withdrawal method and account verification status. Withdrawals for VIP members are processed with higher priority. Highland99 is not responsible for any delays caused by banking institutions or e-wallet providers.

5. Bonuses & Promotions

5.1 Bonus Eligibility

All bonus offers at Highland99 is subject to the specific terms stated alongside each promotion. New members are eligible to claim the welcome bonus subject to the conditions set out on the promotions page. Bonuses may only be claimed by users who meet all eligibility requirements.

5.2 Wagering Requirements

Before any bonus or bonus winnings can be withdrawn, the wagering requirements must be met. The wagering requirement is the minimum total bet amount that must be reached, expressed as a multiple of the bonus received. For example, a RM 100 bonus with a 20x wagering requirement means you must place bets totalling RM 2,000 (RM 100 × 20) before a withdrawal is permitted.

5.3 Bonus Abuse Prohibition

Highland99 actively monitors bonus usage. The following activities are considered bonus abuse and may result in bonus cancellation and account termination:

• Opening multiple accounts to claim bonuses repeatedly.
• Colluding with other members to unfairly meet wagering requirements.
• Using betting strategies designed to meet wagering requirements at minimal risk in a manner inconsistent with the intent of the promotion.
• Providing false information during registration to obtain bonus eligibility.

5.4 Bonus Validity Period

All bonuses at Highland99 carry a validity period as stated in the relevant promotional terms. Any unused bonuses or unmet wagering requirements within the specified period will expire automatically without compensation.

6. Game Rules

6.1 Game Fairness

All casino games at Highland99 uses a Random Number Generator (RNG) that has been audited and certified by an independent body. The outcome of every spin, dice roll, or card draw is entirely random and cannot be influenced by any party, including Highland99 own.

6.2 Game Results Are Final

All settled game results are final and cannot be reversed. In the event of a technical disruption during gameplay, Highland99 will resolve the matter based on system records, and the outcome recorded by our servers shall be deemed final.

6.3 Betting Limits

Highland99 reserves the right to set minimum and maximum bet limits for each game. These limits are subject to change from time to time and are clearly displayed within the game interface. For VIP tables, different bet limits apply and are subject to VIP membership terms.

6.4 Connection Interruptions

In the event of an internet connection disruption during an active game session, the system Highland99 will record the result based on the state of the game at the time of the disruption. Highland99 is not liable for any losses resulting from connection interruptions caused by factors beyond our control.

7. Sports Betting

7.1 Bet Acceptance

Highland99 reserves the right to decline, void or limit any bet at any time before an event begins. Accepted bets are based on the odds displayed at the time the bet is placed. In the event of a significant odds error due to a technical fault, Highland99 reserves the right to void the bet in question and refund the stake.

7.2 Sports Bet Settlement

Sports bets will be settled based on official results declared by the relevant sporting authority. For Malaysia Super League, EPL, BWF badminton and e-sports matches, only the final result confirmed by the official event organiser will be taken into account. Extra time and penalty shootouts will be calculated according to the rules set for each market.

7.3 In-Play Betting

In-play betting (during a live match) is available for selected matches at Highland99. In-play odds are updated in real time and can change rapidly. Highland99 reserves the right to temporarily suspend in-play markets during critical moments in a match (such as when a penalty is being taken) to maintain betting integrity.

7.4 Interrupted or Suspended Matches

If a match is postponed before it begins, all related bets will be voided and stakes refunded. If a match is suspended and cannot resume within 24 hours of the original start time, bets will be settled based on the result at the time of suspension or voided at the discretion of the sports team. Highland99.

8. User Responsibilities

As a member Highland99, you agree to:

• Providing accurate and up-to-date information during registration and the verification process.
• Keeping your account information up to date whenever changes occur.
• Not using automated software, bots or any technology designed to manipulate games or our systems Highland99.
• Not using the platform for any unlawful activities, including money laundering.
• Ensuring that your use of the platform does not violate any applicable laws in your jurisdiction.
• Notify Highland99 immediately should you notice any discrepancy in your account or transactions.
• Fully responsible for all activity that takes place within your account.

9. Account Termination

9.1 Termination by Member

You may close your account Highland99 your account at any time by contacting our customer support team. Any valid account balance (not subject to outstanding wagering requirements) will be returned within the stipulated timeframe. Prior to termination, Highland99 may require identity verification to ensure account security.

9.2 Termination by Highland99

Highland99 reserves the right to suspend or terminate any account without prior notice if:

• A breach of the terms of use has been detected.
• Suspected fraudulent activity or money laundering.
• Duplicate accounts detected.
• False information was provided during registration.
• Bonus or promotional system abuse detected.
• A request has been received from a legal authority.

9.3 Self-Exclusion

Members who wish to self-exclude from the platform for responsible gambling reasons may contact our support team Highland99. Self-exclusion requests will be processed within 24 hours and cannot be reversed during the selected period. Read more on the Responsible Gaming us.

10. Limitation of Liability

Highland99 is not liable for any indirect, consequential, or punitive losses arising from the use of this platform, including but not limited to:

• Financial losses arising from game or betting outcomes.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Data loss resulting from unavoidable technical failure.
• Delays in deposit or withdrawal processing caused by banks or e-wallet providers.

Maximum liability cap Highland99 under no circumstances will exceed the total amount you deposited in the 30 days prior to the claim arising.

11. Responsible Gaming

Highland99 is committed to responsible gambling. We provide the following self-control tools for all members:

• Daily/Weekly/Monthly Deposit Limit — set your own limit on how much you can deposit within a given period.
• Loss Limit — set a maximum loss limit over a period of your choosing.
• Cool-Off Period — temporarily suspend access to the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — permanently remove your platform access upon your request.
• Check Betting History — monitor your betting activity in detail.

Platform Highland99 is intended for individuals aged 18 and above only. If you or someone you know has a gambling problem, please visit the Responsible Gaming us for information on available support resources.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the Highland99, please contact us via:

• Live Chat — available 24/7 within the Highland99 platform
• Email — support@highland99.biz

Customer support team Highland99 in Bahasa Malaysia and available to assist at any time. Our complaint resolution rate is 96% within 24 business hours. For more detailed FAQs, please visit the FAQ us.

These Terms & Conditions are governed by applicable law. Any dispute arising in connection with these Terms will first be addressed through Highland99's internal resolution process before being referred to an appropriate dispute resolution body.